ACTIVE & RESPONSIVE
It is the primordial aim of Chan Robles to always be aware of the unique requirements of individual clients, whether large or small, by taking a hands-on approach to business. Through a close working relationship with its clients, it is able to be responsive in tailoring its services to meet its clients' specific needs. Its commitment is to provide expert advice at a reasonable cost with the end in view of attaining the confidence of its clients.
Honest, flexible approach is the hallmark of the professional practice of its lawyers and staff. Its clients are made aware of this through years of professional dealings. Every problem, case or situation, whether litigious or non-litigious, is individually approached on the basis of its unique character and peculiar requirements. A team consisting of a partner, a senior associate and an associate attorney takes care of every client and every case referred to the firm. Its present approach in its practice of the legal profession, which many describe as innovative in character, has resulted in greater client satisfaction.
To ensure that clients' needs are amply responded to on a 24-hour basis, especially international clients whose time zones differ from that of the Philippines, Chan Robles opened a 24-hour, round-the-clock link through its Staff Services Office where at any given time, at least one lawyer, assisted by a full complement of stay-in staff, attends to any case or situation requiring immediate professional legal assistance. This is one non-traditional innovation that clients all over the world fully appreciate.